Store Policy

At Violets Ventures, your privacy, safety and peace of mind are extremely important to us.
This policy explains what information we collect, how we use it, and how we keep your details safe.

1. Personal Information We Collect
We may collect the following information when you place an order, contact us, or subscribe to updates:
   •    Name
   •    Email address
   •    Delivery address
   •    Phone number (if provided)
   •    Order details and payment information (processed securely by our payment provider)
We do not store or have access to your full card details. All payments are handled by trusted third-party payment processors (such as PayPal, Stripe, Shopify, etc.).

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2. How We Use Your Information
We only use your information for:
   •    Processing and delivering your orders
   •    Providing customer support
   •    Sending order updates
   •    Improving our products and services
   •    Sending optional marketing emails (only if you explicitly subscribe)
We never sell or share your information with other companies for marketing purposes.

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3. Data Security
We take your safety seriously. We use:
   •    Secure payment gateways
   •    Encrypted connections (HTTPS)
   •    Password-protected systems
   •    Limited-access storage for customer information
Your details are stored safely and only for as long as needed to fulfil your order or meet legal requirements.

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4. Your Rights
You have the right to:
   •    Request a copy of your personal data
   •    Ask us to correct inaccurate information
   •    Ask for your data to be deleted
   •    Unsubscribe from marketing at any time
To exercise any of these rights, email us at:
📧 info@violetsventures.co.uk

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5. Cookies
Our website may use cookies to:
   •    Improve your browsing experience
   •    Remember your preferences
   •    Analyse website traffic
You can disable cookies at any time in your browser settings.

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6. Safety of Products
All Violets Ventures candles and wax melts:
   •    Are handmade in small batches
   •    Use high-quality soya wax
   •    Have been tested for safe use when used according to instructions
Customers must follow all product safety guidelines provided on labels, packaging and our website.

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7. Safety Around Candles & Wax Melts
For your protection:
   •    Never leave a burning candle or tealight unattended
   •    Keep away from children, pets and flammable items
   •    Follow our “How to Use” and safety instructions carefully
   •    Use appropriate burners and containers
We are not responsible for accidents caused by misuse of products.

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8. Contact Us
If you have any concerns about your privacy, data or product safety, please contact us:
📧 info@violetsventures.co.uk
We’re here to help and will respond as quickly as possible.