Question 1

Are your products handmade?

Accepted Answer

Yes! All our candles and wax melts are hand-poured in small batches in Surrey to ensure quality and care in every single product.

Question 2

Are your products vegan?

Accepted Answer

Most of our products are vegan-friendly as we use plant-based wax and fragrance oils. If a scent contains non-vegan ingredients, we will clearly state it.

Question 3

What type of wax do you use?

Accepted Answer

We use 100% soya wax, a plant-based, sustainable alternative that provides a clean burn and excellent scent throw.

Question 4

How long do your candles burn for?

Accepted Answer

Our 250ml tin candles burn for up to 35 hours when cared for properly.

Question 5

How do I use wax melts?

Accepted Answer

Place your wax melt in the dish of a wax burner and use an unscented tealight underneath, or an electric warmer. Once melted, it will release fragrance into the room.

Question 6

How long does a wax melt last?

Accepted Answer

Each melt lasts several hours, depending on the scent and burner used. Replace when the fragrance fades.

Question 7

Do you ship to the UK only?

Accepted Answer

Yes, we currently ship within the UK only.

Question 8

How long will my order take to arrive?

Accepted Answer

Orders are processed within 1–3 working days. Delivery usually takes 2–4 working days depending on the courier.

Question 9

Do you offer free delivery?

Accepted Answer

Yes! We offer free UK delivery on orders over £100.

Question 10

What is your return policy?

Accepted Answer

If your item arrives damaged or faulty, please contact us within 48 hours with a photo and we’ll arrange a replacement or refund.
For hygiene reasons, we cannot accept returns of opened or used candles or wax melts.

Question 11

Can I change or cancel my order?

Accepted Answer

You can cancel or amend your order within 12 hours, as long as it has not been dispatched.

Question 12

Do you offer wholesale?

Accepted Answer

Yes! We offer wholesale accounts for boutiques, salons and small retailers. Please email info@violetsventures.co.uk ()for wholesale pricing.

Question 13

Are your products safe?

Accepted Answer

Yes — all products are CLP compliant, labelled correctly and safe when used as directed. Always follow our candle and wax melt safety instructions.

Question 14

Do you make custom scents or personalised orders?

Accepted Answer

Sometimes! If you’d like something special for events, weddings, or gift boxes, email us and we’ll see what we can do.

Question 15

How do I contact you?

Accepted Answer

For order issues, product questions or wholesale enquiries, email us at:
 📧 info@violetsventures.co.uk()

FAQ